Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.
We are seeking a dynamic Client Service Manager to lead our Integrated Care Solutions (ICS) team. As a fundamental role within our organization, you will drive the operational success of our Integrated Care Solutions in the Toronto area, ensuring high-quality clinical service delivery and client satisfaction. If you are passionate about clinical service delivery, adept at business strategy, and enjoy mentoring, we would love to hear from you.
This is a full-time permanent role, in an in-office environment based in the Toronto office.
What you will be doing:
- Oversee of the day-to-day service delivery in a holistic care approach
- You don’t compromise on service delivery. Working closely with the leadership team to build long and short-term action plans to meet quality client services within the community while taking into consideration every contingency based on our contractual obligations and key performance indicators.
- Your leadership style is being people oriented. You get the job done by focusing on the well-being of your team. You will develop and build a best-in-class and high performing team made up of healthcare and administrative professionals by empowering and challenging them to be their best self.
- You encourage a collaborative and engaging environment with internal and external stakeholders to implement the key deliverables of Closing the Gap
- You manage the annual budget of the division including planning and implementing business development opportunities to meet the goals of the division.
Skills needed for success:
- Bachelor's degree in healthcare management, business administration, or a registered healthcare professional; Master's degree is preferred.
- Minimum of 5 years of experience in a leadership role in the community and home healthcare industry, with a proven track record of managing teams and budgets.
- Expertise in data-driven research and analysis, with the ability to translate insights into actionable strategies and decisions.
- Exceptional leadership abilities, with a demonstrated ability to guide, support and motivate teams to achieve their full potential.
- Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders at all levels of the organization.
- Compassionate and empathetic leadership style, with a genuine commitment to providing the highest level of care and support to the team, clients and patients.
What you can expect:
As a member of Closing the Gap Healthcare’s Team Made for Caring, you can expect:
- Competitive total compensation and reward package
- RRSP Matching
- Group benefits including medical and dental
- Generous vacation package
- Continuous leadership development opportunities
- A culture of performance recognition and appreciation
- A commitment to excellence
Who we are:
Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, fully accredited and publicly-funded organization.
We are A Team Made for Caring™ dedicated to providing people of all ages the highest level of care across a wide range of home and community-based and clinic healthcare services. Our philosophy and care approach are based on ethical principles and compassion, together with a commitment to meet the highest practice standards.
The Not so Fine Print:
We are excited you are considering applying to become a valued member of our Team Made for Caring™.
This position is open to individuals who are eligible to work in Canada, who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.
Closing the Gap is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, the Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families, and our team members.
Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families. At Closing the Gap, all new hires must have received the complete series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada AND have received the final dose of the COVID-19 vaccine at least 14 days before the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
Closing the Gap is committed to the success of all its team members. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at jobs@closingthegap.ca at your earliest convenience.