Client Service Manager - Integrated Care Solutions

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Date Posted: 7/4/2024

Location: Toronto, Ontario, Canada

Reference No.: 2024-1558

Position Type: Permanent

Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.


We are seeking a dynamic Client Service Manager to lead our Integrated Care Solutions (ICS) team. As a pivotal role within our organization, you will drive the operational success of our Integrated Care Solutions in the Greater Toronto Area (GTA) and northern regions, ensuring high-quality clinical service delivery and client satisfaction. If you are passionate about clinical service delivery, adept at business strategy, and enjoy mentoring, we would love to hear from you. 


This is a full-time permanent position based in Mississauga. This role will support our GTA and northern communities in a hybrid home, in-branch, and in-office environments.


What you will be doing:


  • Oversight of the day-to-day service delivery in GTA and northern communities
  • Your leadership style is being people-oriented. You get the job done by focusing on the well being of your team. You will develop and build a best-in class and high performing team made up of healthcare and administrative professionals by empowering and challenging them to be their best self.
  • You encourage a collaborative and engaging environment with internal and external stakeholders to implement the key deliverables of Closing the Gap
  • You don’t compromise on service delivery. Working closely with the leadership team to build long and short term action plans to meet quality client services within the community while taking into consideration every contingency based on our contractual obligations and key performance indicators.
  • Results Oriented. You manage the annual budget of the division including planning and implementing business development opportunities to meet the goals of the division.


Skills needed for success:


  • Preferably a registered healthcare professional with a good standing in respective college
  • Established leader in a healthcare environment, preferably in home and community care 
  • Excellent communication and relationship building skills. Able to collaborate with various internal and external stakeholders
  • Strong coach and mentor. You can inspire, motivate and mentor your staff
  • Critical thinking.


What you can expect:


As a member of Closing the Gap Healthcare’s Team Made for Caring, you can expect:

  • Competitive total compensation and reward package
  • RRSP Matching
  • Group benefits including medical and dental
  • Generous vacation package
  • Continuous leadership development opportunities
  • A culture of performance recognition and appreciation
  • A commitment to excellence


Who we are:


Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, fully accredited and publicly-funded organization.

We are A Team Made for Caring™ dedicated to providing people of all ages the highest level of care across a wide range of home and community-based and clinic healthcare services. Our philosophy and care approach are based on ethical principles and compassion, together with a commitment to meet the highest practice standards.


The Not so Fine Print:


We are excited you are considering applying to become a valued member of our Team Made for Caring™.

This position is open to individuals who are eligible to work in Canada, who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.

Closing the Gap is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, the Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families, and our team members.


Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families. At Closing the Gap, all new hires must have received the complete series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada AND have received the final dose of the COVID-19 vaccine at least 14 days before the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.


Closing the Gap is committed to the success of all its team members. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at at your earliest convenience.


If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 
We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Closing the Gap Healthcare is an equal opportunity employer.