Client Services Manager

Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings. 

We are looking for a Client Service Manager to lead our nursing and personal support worker team. Our next leader will be people-centric and business-savvy. The mandate of the next Client Service Manager is to raise the bar on our community services to meet the demands of an ever- growing GTA market. If your passion is rooted in clinical service and has grown to coaching and mentoring the next healthcare leaders of our community then this role will be right up your alley. 

What you will be doing: 

• You are responsible for overseeing service delivery, ensuring smooth day-to-day operation and exceptional client service and patient care 

• You get the job done by focusing on the well-being of your team. You will develop and build a best-in-class and high-performing team made up of healthcare professionals by empowering and challenging them to be their best selves. 

• You will support and encourage a collaborative and engaging environment with internal and external stakeholders to implement the key deliverables of Closing the Gap. 

• You will be working closely with the leadership team to build long and short- term action plans to meet quality client services goals within the community while taking into consideration every contingency based on our contractual obligations and key performance indicators. 

• You are expected to manage the annual budget of the division including planning and implementing business development opportunities to meet the growth goals of the division.  

Skills needed for success: 

• Bachelor's degree in healthcare management, business administration, or a registered healthcare professional such as Registered Nurse 

• You are a highly energetic and enthusiastic individual who loves to work in a dynamic and fast-paced environment. 

• Solid background in a healthcare setting and comfortable in dealing with clients who have dynamic and complex cases. 

• Highly organized, with ability to multitask conflicting priorities. 

• Excellent communication skills, both written and verbal. 

• Supervising a team of regulated and unregulated healthcare professional

• Ability to build relationships with internal and external stakeholders. 

• Strong data analysis skills with a focus on achieving measurable outcomes 

What you can expect: 

​​​As a member of Closing the Gap Healthcare, we are built to be a Team Made for Caringtm, you can expect: 

• Competitive Total Compensation package 

• Comprehensive health and dental package, including comprehensive support for mental health 

• Group RRSP Matching 

• Extensive learning and development career opportunities 

• A culture of performance recognition and appreciation 

• A commitment to excellence. 

Who we are: 

Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, fully accredited, and government (Ministry of Health) funded organization. 

We are dedicated to providing people of all ages the highest level of care across a wide range of home-based and clinic healthcare services. Everything we do is based on ethical principles and compassion, together with our commitment to meet the highest practice standards. We are, in every way, A Team Made for Caring™. 

The Not So Fine Print: 

We are excited you are considering applying to become a valued member of our “Team Made for Caring”. 

This position is open to individuals who are eligible to work in Canada, and who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy. 

Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families.  

At Closing the Gap, we strongly encourage all new hires to be vaccinated against COVID-19 and Influenza as unvaccinated team members put themselves, co-workers, their clients, their client’s families, and CTG’s communities at unnecessary risk. Closing the Gap is committed to the success of all its team members. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at jobs@closingthegap.ca at your earliest convenience.